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What happens if my finished work is rejected?

The rejection charge, resubmitting, the limit of 3 rejections, and disputing a rejection.

Updated Oct 17th, 2026

If the finished work doesn't match the drawings and description, your project lead can reject it. You'll see the reason on the job.

What it costs

Each rejection charges 5% of your share of the job from your wallet, and costs points. If your balance is too low, the rest becomes an amount owed. A rejection also means the on-time bonus is lost.

Putting it right

Fix the work and resubmit it with new photos. A job can be rejected up to 3 times. After the third rejection, the job closes and can no longer be resubmitted.

Tip: Before you deliver, check every measurement and the finish against the job's drawings. Doing it right once is always faster than doing it twice.

If you think it was unfair

You have 48 hours from a rejection to dispute it from your Points page. See How do I dispute a points deduction?.

Related articles

  • What happens when I deliver a job?Sign-off, your rating, automatic sign-off, the 7-day window and your last payments.
  • How do I dispute a points deduction?If your delivered work was rejected and you disagree, you have 48 hours to say why.
  • What is an amount owed?Why your wallet can show an amount owed, and how it's paid off.

Still have a question?

Our team is here Monday to Saturday, 8am – 6pm (WAT).

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On this page
  • What it costs
  • Putting it right
  • If you think it was unfair
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