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What is an amount owed?

Why your wallet can show an amount owed, and how it's paid off.

Updated Oct 17th, 2026

Some charges are taken from your wallet: a rejection charge, or money taken back when you cancel a job. If a charge is more than your balance, we take what is there, and the rest is shown on your balance card as an amount owed.

How it's paid off

It's taken from the next money that comes into your wallet, such as your next job payment. There's nothing you need to do.

Important: Your balance never goes below zero, and an amount owed never stops you being paid: it just comes off the top.

Related articles

  • How and when do I get paid for a job?Your pay comes in six parts as the job moves, with a bonus for on-time work.
  • What happens if my finished work is rejected?The rejection charge, resubmitting, the limit of 3 rejections, and disputing a rejection.

Still have a question?

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