How a job works
Every job comes with drawings, a description, an amount for your labour and a due date. A project lead from the MANDE team leads each job: they review your work, decide on extensions and sign the job off. Up to 2 makers can share a job, and they split its amount equally.
The figures in this policy (percentages, time limits and the number of rejections allowed) are our current settings. Each job keeps the rules that applied when it was created, and they are shown on the job.
Getting a job
You can apply for open jobs or accept a job offered to you. Each job you're working on, and each application waiting for an answer, uses one of your plan's job slots (see the Subscription and cancellation policy).
Declining an offer ends it for everyone it was sent to, so the project lead can offer the job again.
A job starts once every maker it was offered to has accepted, or once your application is accepted. The due date is counted from that moment, and your first payment is released.
Materials
Your job amount is for your labour. Timber and fittings are paid for from money set aside for the job, and are bought either by you or by MANDE: this is agreed job by job.
Building in stages
Every job is built in six stages: Design, Materials, Frame, Assembly, Finishing and Delivery. At each stage, upload 3 to 6 clear photos of the actual piece, with a note if it helps.
You can carry on with the next stage while your proof is being reviewed. If proof is sent back, the later stages wait until you send new proof.
Reviews
Your project lead reviews each stage within 24 hours (Sundays, Lagos time, do not count). If a review of the Design to Finishing stages is late, you get 1 extra day on your due date for every 12 hours it is late.
When you submit the Delivery stage, your lead checks the finished work and signs it off with a rating. If it is not reviewed within 24 hours (not counting Sundays), it is signed off automatically and you are paid. Work rated 3 stars or less is held for a senior MANDE manager, who either signs it off or sends it back.
Stage payments
You are paid in six parts of the job amount, each released to your MANDE wallet as soon as it is earned:
- Job accepted: 10%
- Frame approved: 12%
- Assembly approved: 14%
- Finishing approved: 18%
- Delivery approved: 18%
- Signed off: 28%
The Design and Materials stages do not carry a payment. See the Payment policy for how your wallet works.
The on-time bonus
You earn a bonus of 5% of your share of the job, on top of the job amount, when:
- none of your stage proof was sent back
- your finished work was never rejected
- you finished on or before the due date
- no fault is reported in the 7 days after sign-off
The bonus is paid to your wallet 7 days after the job is signed off.
Rejected work
If finished work does not match the drawings and description, your project lead can reject it and tell you why. You can then fix it and resubmit it with new photos.
Each rejection costs 5% of your share of the job, taken from your wallet. If your balance is too low, the rest is shown as an amount owed and taken from your next payment.
A job can be rejected up to 3 times. After the third rejection, the job closes and cannot be resubmitted.
Proof sent back at an earlier stage costs no money, but it does cost points and means the on-time bonus is lost.
Faults after sign-off
For 7 days after a job is signed off, your project lead can report a fault with the finished piece, once. A fault report cancels the on-time bonus.
Disputing a rejection
If you think your finished work was rejected unfairly, raise a dispute from the job within 48 hours of the rejection. A senior MANDE manager reviews it and decides. If the dispute is upheld, the points you lost are given back.
Delays and extensions
If you cannot meet the due date, ask for an extension from the job as early as you can, with a new date and a short reason. You can have one request waiting at a time. An extension can move the due date by up to 20% of the job's original length, and your project lead approves or declines it.
Cancelling a job
You can cancel a job, with a reason, until you submit your Materials stage proof. After that, the materials money has been spent on the job and it can no longer be cancelled. Cancelling cannot be undone.
Any money already paid to you for the job is taken back from your wallet, or shown as an amount owed. If the job is shared, the other maker takes over the whole job.
Points
Your work earns or loses points, which decide your rank. For example: an accepted job or application earns 10 points, an approved stage 5, a signed-off job 50, an on-time bonus 25 and a 5-star rating 30. Proof sent back loses 8 points, a rejected delivery 30, a job closed after its last rejection 50, and a 1-star rating 30.
Honest work
Only upload photos of the actual piece you are building for the job, taken at the stage you are submitting. Reused, edited or someone else's photos are treated as a serious breach of our Terms and conditions and can lead to suspension.
Questions
Talk to your project lead first. Email us at hello@mande.com.ng or use the contact form. We're available Monday to Saturday, 8am to 6pm (WAT), and usually reply within one working day.