Most withdrawals arrive within minutes. You can see where each one is on the Transactions page.
Pending
The transfer is on its way, or we're waiting for our payment partner to confirm it. We check again after 10 minutes, and if it still isn't clear after 24 hours, our team looks into it by hand. You can't start another withdrawal until it's settled.
Failed
If our payment partner confirms the transfer failed, the money goes straight back to your wallet. Check your bank details, then try again.
Completed, but it's not in your account
Banks sometimes take longer to show a transfer. If it still isn't there after a working day, contact us with the date and amount.